Paramedic Prints Shipping Policy

Last updated: 13 August 2026

At Paramedic Prints, we aim to dispatch all orders as quickly and safely as possible. Each item is carefully packaged to help ensure it reaches you in perfect condition.

Processing Times

Most orders are dispatched within 2–5 working days.

Some products, including custom-made, personalised or painted items, may require additional production time. Where this applies, the expected timescale will be stated on the product listing or confirmed with you before production begins.

Working days are Monday to Friday, excluding UK public holidays.

UK Delivery

We currently offer delivery throughout the UK.

Delivery options and prices are shown at checkout and may vary depending on the size and weight of your order.

Typical UK delivery times after dispatch are:

• Royal Mail / standard delivery: approximately 2–5 working days

• Tracked services: approximately 1–3 working days

Please note that delivery times are estimates and are not guaranteed.

International Delivery

We may offer international delivery on selected products.

International delivery times vary depending on the destination and postal service used. Customers are responsible for any customs duties, import taxes or other charges imposed by their country.

International orders may also be subject to delays caused by customs processing, which is outside our control.

Tracking

Where a tracked service is selected, tracking information will be provided once your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active after dispatch.

Damaged Items

We package orders carefully, but if your item arrives damaged, please contact us as soon as possible with:

• Your order number

• Photographs of the packaging

• Photographs of the damaged item

We will assess the issue and arrange an appropriate replacement or other resolution where applicable.

Please retain the original packaging until the issue has been resolved.

Missing or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate.

For tracked orders, we will use the available tracking information to investigate the delivery.

For untracked services, delivery investigations may be subject to the procedures and timescales of the postal provider.

Incorrect Address

Please ensure your delivery address is correct before completing your order.

If an order has already been dispatched to an incorrect address supplied by the customer, Paramedic Prints cannot guarantee that the parcel can be redirected. Any additional postage costs may be the responsibility of the customer.

Custom & Made-to-Order Products

Custom and made-to-order products are produced specifically for the customer. These items may take longer to manufacture and dispatch than standard products.

We will provide an estimated production timescale where appropriate.

Delivery Responsibility

Once an order has been handed to the postal or courier service, delivery is subject to the carrier's service and timescales. While we will assist with delivery issues wherever possible, we cannot be responsible for delays caused by circumstances outside our control, including postal delays, severe weather, strikes or customs delays.

Questions

If you have any questions about your delivery, please contact Paramedic Prints and we'll be happy to help.

Paramedic Prints
Practical products designed by people who use them.